Freshdesk vs Zendesk
A side-by-side look at what Freshdesk and Zendesk publish about pricing, plans and features.
This page sets the two products' recorded data side by side. It is not an editorial review — nobody has tested either product for this page, and the figures below are not independently verified. Read how we handle data and what each label means.
| Field | Freshdesk | Zendesk |
|---|---|---|
| Category | Customer Support | Customer Support |
| Entry price | $15/mo | $19/mo |
| Free plan | Yes | No |
| Free trial | 14-day trial | 14-day trial |
| Tagged for | Small Teams | Enterprise |
| G2 rating unverified | 4.4 / 5 | 4.3 / 5 |
| Capterra rating unverified | 4.5 / 5 | 4.4 / 5 |
Where they differ
- Freshdesk lists a free plan; Zendesk does not, though it lists a 14-day trial.
- Entry pricing recorded here is $15/month for Freshdesk and $19/month for Zendesk. Plan structures differ, so these are not like-for-like — check both pricing pages before comparing totals.
Head to head
Freshdesk
Freshdesk delivers most of what teams buy Zendesk for at a friendlier price, including a free tier for small crews. Ticketing, SLAs, canned responses, automations and a solid knowledge base come standard; Freddy AI adds summarization and reply suggestions on higher plans. Enterprises with complex routing and compliance needs may hit its ceilings, but for startups and mid-sized teams it is one of the strongest value plays in support software.
Affordable support desk with a free tier.
What we record about Freshdesk →Reported strengths
- Great value
- Free plan
- Easy setup
Reported drawbacks
- Advanced features gated
- Reporting limited on low tiers
Zendesk
Zendesk is the incumbent of customer support software: a mature ticketing core, help center, chat and voice, wrapped in reporting that support leaders trust. It scales from small teams to thousand-agent operations, with marketplace apps covering nearly every integration. Costs accumulate — per-agent pricing plus add-ons for AI and advanced analytics — and configuration depth means smaller teams often use a fraction of what they pay for.
Scalable help desk and ticketing.
What we record about Zendesk →Reported strengths
- Scales well
- Rich integrations
- Strong reporting
Reported drawbacks
- Pricey
- Setup complexity