Zendesk
Scalable help desk and ticketing.
- Starting price
- $19/mo
- Free plan
- No
- Free trial
- 14-day trial
- G2 score
- 4.3/5
- Capterra score
- 4.4/5
Overview
Zendesk is the incumbent of customer support software: a mature ticketing core, help center, chat and voice, wrapped in reporting that support leaders trust. It scales from small teams to thousand-agent operations, with marketplace apps covering nearly every integration. Costs accumulate — per-agent pricing plus add-ons for AI and advanced analytics — and configuration depth means smaller teams often use a fraction of what they pay for.
Who it’s best for
Key features
- Ticketing
- Help center
- Live chat
- Automations
Zendesk pricing
Zendesk paid plans start at $19/month, with a 14-day free trial.
Pros and cons
Pros
- ✓Scales well
- ✓Rich integrations
- ✓Strong reporting
Cons
- ✗Pricey
- ✗Setup complexity
Top Zendesk alternatives
See all Zendesk alternatives →Frequently asked questions
How much does Zendesk cost?
Zendesk paid plans start at $19/month, with a 14-day free trial.
Is Zendesk any good?
Zendesk holds a 4.3/5 rating across 6,000 reviews. Users highlight its scales well.
What are the best Zendesk alternatives?
Top alternatives include Help Scout, Freshdesk, Intercom. Help Scout is the highest rated at 4.5/5.