Help Scout
Email-first support that feels personal.
- Starting price
- $22/mo
- Free plan
- No
- Free trial
- 15-day trial
- G2 score
- 4.4/5
- Capterra score
- 4.6/5
Overview
Help Scout keeps support human-scale: a shared inbox that feels like email, light workflows, Docs knowledge base and Beacon chat, without the enterprise machinery. Customers never see a ticket number, which fits brands that want conversations rather than cases. It is priced fairly and set up in a day; large operations needing complex routing, deep customization or heavy analytics will eventually need more platform than it offers.
Who it’s best for
Key features
- Shared inbox
- Docs
- Live chat
- Reporting
Help Scout pricing
Help Scout paid plans start at $22/month, with a 15-day free trial.
Pros and cons
Pros
- ✓Simple and human
- ✓Great shared inbox
- ✓Fast setup
Cons
- ✗Fewer enterprise features
- ✗No free plan
Top Help Scout alternatives
See all Help Scout alternatives →Frequently asked questions
How much does Help Scout cost?
Help Scout paid plans start at $22/month, with a 15-day free trial.
Is Help Scout any good?
Help Scout holds a 4.5/5 rating across 1,200 reviews. Users highlight its simple and human.
What are the best Help Scout alternatives?
Top alternatives include Freshdesk, Intercom, Zendesk. Freshdesk is the highest rated at 4.4/5.