Freshdesk
Affordable support desk with a free tier.
- Starting price
- $15/mo
- Free plan
- Yes
- Free trial
- 14-day trial
- G2 score
- 4.4/5
- Capterra score
- 4.5/5
Overview
Freshdesk delivers most of what teams buy Zendesk for at a friendlier price, including a free tier for small crews. Ticketing, SLAs, canned responses, automations and a solid knowledge base come standard; Freddy AI adds summarization and reply suggestions on higher plans. Enterprises with complex routing and compliance needs may hit its ceilings, but for startups and mid-sized teams it is one of the strongest value plays in support software.
Who it’s best for
Key features
- Ticketing
- Automations
- SLA management
- Knowledge base
Freshdesk pricing
Freshdesk offers a free plan, paid plans start at $15/month, with a 14-day free trial.
Pros and cons
Pros
- ✓Great value
- ✓Free plan
- ✓Easy setup
Cons
- ✗Advanced features gated
- ✗Reporting limited on low tiers
Top Freshdesk alternatives
See all Freshdesk alternatives →Frequently asked questions
How much does Freshdesk cost?
Freshdesk offers a free plan, paid plans start at $15/month, with a 14-day free trial.
Is Freshdesk any good?
Freshdesk holds a 4.4/5 rating across 3,200 reviews. Users highlight its great value.
What are the best Freshdesk alternatives?
Top alternatives include Help Scout, Intercom, Zendesk. Help Scout is the highest rated at 4.5/5.